Review & Reward Sweepstakes

Be the first to know about new releases and exclusive offers. Enter for your chance to win a Kadi product!

How to Enter the Competition

  • Leave a Review on Your Kadi Product

    Share your thoughts on the Kadi product you’ve recently purchased. Your honest feedback will help others and get you one step closer to winning. Once your review is approved, you’re automatically entered into the competition!

  • Follow Us on Instagram

    Make sure you’re following us on Instagram (@kadiluggage). This will ensure you’re in the loop on our latest products and promotions, and it’s required for your entry.

  • You’re In!

    After submitting your review and following us on Instagram, you’re entered to win a Kadi product. It’s that simple—review, follow, and win!
Review your purchase now!

How Many Times Can I Enter?

You can only enter once. Each approved review counts as one entry into the competition. So, be sure to share your best thoughts on your Kadi product for your chance to win!

Returns + Shipping

Return Policy

At Kadi Luggage, we want you to feel confident and satisfied with your purchase. If for any reason you’re not happy with your order, our return policy is as follows:

1. Return Window

Returns are accepted within 30 days from the delivery date.

2. Return Eligibility

Items must be unused, undamaged, and returned in their original packaging, including any dust bags and tags.

Final-sale items are non-refundable.

Items purchased on sale or with a discount code will be refunded at the price paid after the discount.

3. How to Initiate a Return

To start a return, please reach out to our customer support team at hello@kadiluggage.com for guidance on the return process.

4. Change of Mind Returns

If you wish to return an item for reasons other than a defect or error, return shipping costs will be deducted from your refund.

Once the returned item is received and inspected, we will issue either a refund or store credit, based on your preference.

5. Faulty, Defective, or Incorrect Items

If you receive a product that is faulty, damaged, or incorrect, please contact us at hello@kadiluggage.com.

We will cover the cost of return shipping and offer a repair, exchange, or full refund.

6. Refund Processing Time

Refunds are processed within 5-7 business days after the return is approved and will be issued to the original payment method.

 

Shipping Policy

At Kadi Luggage, we strive to ensure your order arrives quickly and securely.

1. Order Processing & Tracking

After placing an order, you will receive a confirmation email.

Once your order has been dispatched, you will receive an email from us with tracking information.

2. Estimated Delivery Times

Standard Shipping (Australia-wide): 3-7 business days.

Regional, WA & NT: Deliveries may take up to 10 business days from dispatch.

Peak Seasons: Processing and delivery times may be longer. We recommend ordering in advance to avoid delays.

3. Delivery Restrictions

Our carriers are unable to deliver to airports, hospitals, prisons and PO Boxes

4. Delivery Terms & Customer Responsibility

We make every effort to deliver orders on time based on the timeframe provided.

If an incorrect or incomplete address is provided at checkout, the customer may be responsible for additional charges incurred due to address corrections or re-delivery.

5. Shipping Costs

We offer free shipping on orders above $100